Press Releases

Glen Allen, VA – Congressman Rob Wittman (VA-01) today hosted a roundtable with officials from the United States Postal Service (USPS) and local government leaders to address ongoing mail delivery issues plaguing communities across central Virginia. At the meeting, USPS Director of Customer Relations Felicia Jackson committed to fostering better working relationships between local post offices and the localities they serve. The discussion, held in light of persistent concerns surrounding the Richmond Regional Processing and Distribution Center (RPDC) in Sandston, focused on performance shortfalls, staffing challenges, and USPS’s ongoing response to critical findings from the Office of the Inspector General (OIG). 

“Virginians deserve timely, reliable mail service—whether they live in the Richmond region or in our most rural communities,” said Congressman Wittman. “Unfortunately, nearly two years after the launch of the Richmond RPDC, residents and businesses continue to suffer from erratic service, delayed bills and prescriptions, and lost revenue. Today’s roundtable was about accountability, answers, and solutions. I thank the Postal Service for updating us on their modernization plans and for committing to improving their relationship with local governments in our region. I will keep working with postal officials, the Virginia delegation, and local leaders to hold USPS accountable and restore trust in this vital public service.”

Since its launch in July 2023, the Richmond RPDC has struggled with leadership turnover, staffing shortages, and inconsistent transportation scheduling. Mail service performance in Virginia's First District dropped from over 91% in the quarter before the RPDC launch to just 76.5% by the end of 2023. While some improvements were made through late 2024, performance has once again declined in the first half of 2025.

During the roundtable, Congressman Wittman pressed USPS leadership on key issues, including:

• Declining performance metrics since September 2024 despite prior gains
• Persistent staffing and leadership gaps at the RPDC
• Misaligned transportation schedules contributing to inefficiencies and lost revenue
• The status of the paused Local Transportation Optimization (LTO) initiative and its impact on rural mail delivery
• Fiscal accountability in the face of rising costs related to extra trips and scanning compliance
• The lack of a clear plan to increase scanning compliance, despite agreement with the OIG’s findings

Roundtable participants included:

• Felicia Jackson, USPS Director of Customer Relations 
• Greg White, USPS Executive Director of Operations Integration
• Scott Slusher, USPS Director of Government Relations & Public Policy
• Shawnee Dukes, USPS Manager of Customer Relations
• Michael Sriqui, USPS Government Relations Liaison
• Delegate Buddy Fowler, District 59, Virginia House of Delegates
• Delegate Scott Wyatt, District 60, Virginia House of Delegates  
• Abbi Carlton, Commissioner of Revenue, King William County
• Laura Ecimovic, Commissioner of Revenue, New Kent County
• Jessica Schneider, Board of Supervisors, Clover Hill District, Chesterfield County
• John P. Moyer, Board of Supervisors, District 2, New Kent County
• Jordan Stewart, Board of Supervisors, District 5, New Kent County
• Mike Schnurman, Assistant to the County Manager/Intergovernmental Relations, Henrico County 
• Ron Stiers, Board of Supervisors, District 4, New Kent County
• Natalie Spillman, Intergovernmental Relations Director, Chesterfield County 

The roundtable follows nearly two years of congressional engagement on the issue. Since August 2023, Congressman Wittman has led or joined multiple letters to USPS leadership and the Inspector General, conducted a site visit to the RPDC, and held several meetings with former Postmaster General Louis DeJoy. 

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