Virginia Housing Customers and Partners Impacted by the COVID-19 Virus


Over the past few weeks, we have seen the impacts of the COVID-19 (Coronavirus) outbreak on communities across the world, and now here in our own community. My staff and I continue to monitor the situation through the guidelines of the Centers for Disease Control (CDC) and the Governor’s office, and I remain committed to working with all levels of government, first responders, healthcare workers, small businesses, and more as we combat this outbreak.

For those who may be impacted during these difficult times concerning housing, I want to provide you these resources and information on ways to seek help as well as the actions of Congress to address housing and shelter at the state and local level.

If you are a Virginia Housing Homeownership Loan Customer and have been financially impacted by COVID-19, you have ways to get help quickly:

I strongly encourage you to use Virginia Housing’s resources for self-servicing and 24/7 account access. You can access your account at your convenience. It’s easier and faster to manage your account digitally, as call wait times will be longer than usual.

1- Complete the Borrower's Assistance Package at:

2- Log in into Customer CareNet at:
From here you can make payments, make account updates and send us secure messages.

Additional Programs and Resources

Renter Resources:

Homeowner Resources:  

Partner Resources
Property Owners and Management Agents


Housing Provisions in the CARES Act

The Coronavirus Aid, Relief, and Economic Security (CARES) Act — which the president signed into law on March 27th — has significant implications for the housing market. As the Coronavirus outbreak continues to have economic impacts on our nation, the CARES Act leverages the federal government's involvement in the housing sector to try to bring some reprieve to struggling renters and homeowners.

Click here for more information on the CARES Act (under the heading Phase III Package)

The CARES Act provides significant relief to holders of mortgages backed by federal loans in the form of six months forbearance and immunity from eviction or fees relating to late rent payments. It must be assumed that this industry would seek for assistance under Titles I and IV of the CARES Act, with coronavirus relief via the Small Business Administration or the Treasury.

Analysis on housing provisions in the CARES Act from the American Action Forum here

In the CARES Act, HUD received a $12.4 billion allocation to be disbursed as quickly as possible to help the community address COVID-19. HUD has already allocated more than $3 billion of their funds in grants. The grants were disbursed through the following programs:

  • Community Development Block Grants (CDBG) – flexible funding to states and local governments for a range of services to address coronavirus impacts at the community level.
  • Emergency Shelter Grants (ESG) – grants to state and local governments to limit the spread of the virus among the homeless population and to help reduce increases in homelessness due to financial distress.
  • Housing Opportunities for Persons with AIDS (HOPWA) – grants to helps state and local governments and non-profits address the threat of the virus among low-income people living with HIV/AIDS.

I will continue to keep you updated regularly through emails, social media posts, and telephone town halls as this outbreak and the response to it continues to develop.

As always, I encourage you to share this information with your family, friends, and neighbors and encourage them to sign up for my updates so they never miss a piece of breaking information.



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